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Frequently Asked Questions

  • We know that you have many tea vendors to choose from.  So what makes us unique? 


    For starters, we're the only internationally selling tea company that is wholly owned and operated by Taiwanese tea farmers.  We don't use brokers or middlemen.  That means that every dollar you spend with us goes directly to the farmers and producers of fine tea.  We feel that this is a true example of "farm to table" agriculture in action.

    ​The second reason we are unique is because of our connections.  Being tea farmers ourselves, we have friends in all the major tea producing regions of Taiwan.  Many of our friendships go back several generations. We are proud to say that all of our friends' tea that is featured here is of the finest quality. One of the biggest benefits to running this shop, is that we get to help support our friends by promoting their tea.

  • We currently only accept Paypal as a payment option. 

    We use Paypal so that you have the confidence that your order is placed securely.

  • Due to the nature of our product, we cannot accept returns. If you are not completely satisfied with your order please email usat 

    for assistance.

  • We ship all over the world.  Shipping within the United States starts at $10.  International shipping starts at $15; we highly suggest contacting us with your order details as we may be able to get you a lower shipping rate.  We ship from two locations (the US, and Taiwan) and will work to get you the best shipping rates possible.

    If you have any other questions please feel free to contact us

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